Support Policy
1. Customer Support
At Our Shop Deal, we are committed to providing exceptional customer support to ensure your shopping experience is as smooth as possible. This Support Policy outlines the level of assistance and service you can expect from us.
2. Contacting Our Support Team
2.1. If you have any questions, concerns, or need assistance with your order, please contact our customer support team.
2.2. You can reach our customer support team via the following methods:
- Email: support@ourshopdeal.com
3. Support Hours
Our customer support team is available during the following hours:
- Monday to Saturday: 10:00 AM to 6:00 PM
- Sunday: Weekly off
Please note that these hours are in +05:30 GMT Time Zone.
4. Response Time
4.1. We strive to respond to all inquiries and support requests within 2-3 during our support hours.
4.2. Response times may vary depending on the volume of inquiries, but we aim to assist you as quickly as possible.
5. Types of Support
We provide support in the following areas:
5.1. Order Inquiries: Our team can assist with questions about your order, tracking, shipping, and delivery.
5.2. Product Information: We can provide information about our products, including features, specifications, and availability.
5.3. Technical Support: For technical issues or questions about using our website, please contact our support team.
6. Returns and Refunds
For information on our return and refund policies, please refer to our Return Policy page.
7. Feedback and Complaints
Your feedback is valuable to us. If you have any complaints, suggestions, or compliments about our products or services, please let us know. We are continually working to improve our offerings.
8. Contact Us
If you have any questions or concerns about our support policy, please contact us at:
